Worksheet to help consumers create their own customized financial rule of thumb for managing spending. More information...

How to file a complaint against your credit union. National Credit Union Administration's Consumer Assistance Center. More information...

This report describes the results of a CFPB-commissioned a study to rigorously evaluate the impact of financial coaching. The study found that access to financial coaching resulted in measurable gains in three areas: money management; objective financial health metrics like savings, debt levels, More information...

Research paper on findings regarding consumer spending and financial management. Partner paper to worksheet and "Managing Spending: Ideas for Financial Educators" released by the Consumer Finance Protection Bureau (CFPB). More information...

CFPB recently talked with consumers and found that many of them aspire to manage their spending better. We heard that people would like to use budgets and plans, but these tools can be hard to use in guiding spending decisions in the moment. Over 90 percent of the consumers CFPB talked with were More information...

CFPB conducted a field scan of financial education programs for immigrant populations. The report raises visibility about the financial education challenges that many immigrants face. This report also shares promising financial education strategies that financial education providers can use to More information...

An essential part of the mission of the Consumer Financial Protection Bureau is to empower consumers to take more control over their financial lives. That’s why we’ve made financial education a critical component of our work.The Bureau’s strategy to improve financial literacy has two key aspects. More information...

This report describes the results of focus groups with consumers on credit reports and scores. The report examines issues such as whether consumers were checking their credit scores and reports, how they were doing it, and what motivated them to check it. More information...

This report describes the results of focus groups with consumers on common financial guidelines. The CPFB learned that many consumers are aware of and interested in financial guidelines or rules of thumb. However, many consumers also face difficulties in acting on these rules, and were interested More information...

This article explains your rights and steps to take when you've been billed for materials or services you did not receive. Such as receiving a charge on your credit card that you did not authorize. This article includes hints and times and a sample dispute letter. More information...