The Office of the Comptroller of the Currency’s Customer Assistance Group helps customers of national banks and their operating subsidiaries to resolve issues and complaints related to applicable banking laws and regulations. To talk with an information specialist, in English or Spanish, Monday through Friday 7:00 am to 7:00 pm CST. Toll free: 1-800-613-6743. TDD Number 713-658-0340. To file complaints online and to find answers to common questions on a variety of topics in English and Spanish, visit www.helpwithmybank.gov. The site also assists customers in filing complaints online by telling them what to provide and what to expect.
Agency: Office of the Comptroller of the Currency